Shipping and Returns Policy
At Vinery Forge, we are committed to ensuring your satisfaction with our products and services. Please review our shipping and returns policies below to understand how we handle orders, shipping costs, returns, and exchanges.
Shipping Policy
•Shipping Costs: Shipping costs are calculated at the time of checkout based on the destination within the USA. Rates are determined by your location and the size and weight of your order. We strive to provide competitive shipping rates to ensure timely and cost-effective delivery.
•Processing Time: Orders are typically processed within 1-2 business days. Once your order has shipped, you will receive an email confirmation with tracking information.
•Delivery Time: Delivery times may vary depending on your location, the shipping method selected, and the carrier. Please allow for potential delays during holidays or unforeseen circumstances.
•Shipping Locations: Currently, we only ship to addresses within the United States.
Returns Policy
At Vinery Forge, we want you to be fully satisfied with your purchase. If you are not completely happy, you may return your item(s) under the following conditions:
•Return Period: Returns are accepted within 30 days of the original purchase date. Items must be unused, in their original condition, and accompanied by the original receipt or proof of purchase.
•Restocking Fee: A 20% restocking fee will be deducted from your refund for all returned items.
•Return Shipping Costs: All shipping costs associated with the return are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received.
•Non-Refundable Items: We do not offer refunds for any products that are returned damaged, used, or incomplete. Please carefully package your returns to prevent damage in transit.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [email protected]. We will work with you to resolve the issue promptly, including a possible replacement or store credit, depending on availability. Please note that we do not offer refunds for damaged products.